Question 1

01 // Terms of Use and Service

Accepted Answer

Hello and welcome. This website is operated by Bluu Media House and provides information, tools, products and services. By visiting this website you agree to all the following terms, conditions, policies and notices stated here.

Question 2

02 // Bookings and Payment

Accepted Answer

Deposit To secure your booking we require a non-refundable deposit of AU $500 inc GST. If bookings are made within fourteen (14) calendar days before the event/shoot date, then full payment is required. Bookings are not confirmed until deposit or full payment is received and until this time other bookings may be confirmed in place of requested date. Deposits are non-refundable for any reason including but not limited to; weather, illness, injury, family emergency, work commitments, change of financial circumstance, change of mind, or any other reason. We understand some extenuating circumstances out of your control can alter plans, however in an effort to run a sustainable business, we cannot make exceptions regardless of the circumstance.   Final Balance The final balance, less deposit, must be received by the due date fourteen (14) calendar days before the event/shoot date. You may receive reminders in the lead up to the due date. If payment is not made by due date, Bluu Media House reserves the right to cancel your booking, forfeiting your deposit, and in its place allowing other bookings. To avoid this please ensure final balance is paid well before the due date.

Question 3

03 // Coverage Policy

Accepted Answer

The amount of coverage provided is dependent on the package chosen and must be consecutive hours from start time. Any travel between various locations must be included within your chosen package time frame.   Drone Policy If you have selected a package with a drone, then a drone may be use but is not mandatory. Drone must be flown within CASA rules and regulations. If done is not used for your particular package, the pricing will not change.

Question 4

04 // Travel Policy

Accepted Answer

As a Gold Coast based company, events taking place outside of this location may incur a non-refundable pre-paid additional travel fee which may include car travel, airfares, accommodation. Payment for travel expenses will be advise via quoting process and usually requested to be pre-paid when placing a deposit.

Question 5

05 // Delivery Policy

Accepted Answer

Standard and Express Delivery We care immensely for every video we make and take a lot of pride in our work. Whilst we always deliver as soon as possible, all good things take time. Your standard delivery timeframe is outlined in the chosen package, but generally we request up to 8 weeks or more in busier months. If your video is time-sensitive you may be eligible for express delivery which will incur an additional fee.   Delivery Method Videos are delivered via email with a Dropbox link and clear instructions to download in high quality version. We have found this is the fastest, most efficient and eco-friendly method. Once you have received the delivery email we encourage you to save two copies of your video; one one your computer and one online as a back up (just in case). Please be mindful the DropBox link we provide is temporary only and will expire after thirty (30) days.

Question 6

06 // Revisions Policy

Accepted Answer

We want you to love your video. So all packages include at least one minor revision e.g. removing a scene or particular angle. Any major or additional revisions or editing changes outside of your package do require additional time and thus will incur an additional fee.

Question 7

07 // Refund, Transfer and Credit Policy"

Accepted Answer

Refund Policy If you wish to cancel anytime in the lead up to the event/shoot, we're able to offer you a refund of all payments less AU $500 inc GST non refundable deposit and less any pre-paid travel expenses. Once the event/shoot has commended, no refunds are available. We understand some extenuating circumstances out of your control can alter plans, however in an effort to run a sustainable business, we cannot make exceptions for any reason including but not limited to; weather, illness, injury, family emergency, work commitments, change of financial circumstance, change of mind, or any other reason. Please be mindful these terms and conditions are agreed upon when you register. Thank you for your understanding.   Transfers Policy There are no transfers offered. If you would like to cancel, please see our refund policy.   Credit Policy There are no credits offered. If you would like to cancel, please see our refund policy.

Question 8

08 // Release and Permission Policy

Accepted Answer

By agreeing to the terms outlined here and elsewhere on the Bluu Media House website I hereby grant permission for Bluu Media House to the rights of my image, video or likeness. I understand that my image, video or likeness may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in diverse commercial settings within an unrestricted geographic area. Photographic, audio or video recordings may be used for the following purposes: commercial presentations, online music video platforms (YouTube, Vimeo, etc), television or broadcast media distribution, social media. By agreeing to this release I understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in the public business settings.

Question 9

09 // Competition and Giveaway Policy

Accepted Answer

Terms and Conditions Compliance By entering competitions/contests/giveaways hosted by Bluu Media House all contestants agree to all specific rules, guidelines, terms or conditions outlined by Bluu Media House, other affiliate companies, and their products/services.   Hosted By All competitions/contests/giveaways hosted on the Bluu Media House website or socials is hosted by Bluu Media House. This contest is not sponsored, endorsed or administered by, or associated with Instagram or other social media accounts, unless otherwise specifically listed.   Location of Entrants Entrants must be at least 18 years of age, unless otherwise stated.   Location of Entrants Open to winner/s worldwide, unless otherwise stated.   Winner/s Winners will be chosen at random. Entrants must send entries using the specific entry information and mode requested in the contest announcement. Bluu Media House are not responsible for and will not consider incomplete or incorrect entries. Winner/s will be announced publicly on Instagram and informed privately via instagram message. Winner/s will have 72 hours to respond to private Instagram message with their name, email address and postal address. If winner doesn't respond within 72 hours they will forfeit the prize and prize.   Transfer / Credit / Refund / Extension / Substitution of Prize Winner/s may not request transfers, credits, refunds, extensions or substitutions of any kind for any reason. If you cannot accept the prize as is the prize will be forfeited. We cannot make exceptions regardless of the circumstance whether it be change of mind, illness, injury, pregnancy, family emergency, work commitment, change of financial circumstance, weather or any other reason.   Changes and Guidelines to Terms and Conditions Bluu Media House reserves the right to alter any rule, guideline, terms or condition at any time as they see fit.   Release By participating in any competition offered on the website you release Bluu Media House and/or the sponsor of the contest/sweepstakes/giveaway and their subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, and all other associated with the development and execution of any contest or sweepstakes, from any and against any and all injury, loss, or damage caused or claimed to be caused by your participation in the contest or sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize, and you agree that these entities are in no matter responsible for any warranty, representation, or guarantee, expressed or implied, in fact or in law, relating to the promotion and/or the awarding of any prize. You hereby agree to hold Bluu Media House and its affiliates, subsidiaries, licensees sponsors and assigns harmless from and against, and hereby waive any right to pursue, any claims of any nature arising in connection with the inclusion in, publication via or display on Bluu Media House, or any other use authorised under these Terms, of any photo or information submitted to the website by you.

Question 10

10 // Privacy Policy

Accepted Answer

What We Do With Your Information When you purchase or make a booking on this site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.   Consent When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for our expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.   Disclosure We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.   Security To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry standards.

Question 11

11 // Copyright Policy

Accepted Answer

Copyright Compliance The content on this site which may include but not limited to text, articles, blogs, vlogs, videos, images, graphics, audio clips, digital downloads and other material text, photos, videos, audio clips and digital downloads are the exclusive property of Bluu Media House and are protected by Australian and international copyright laws. You are not permitted to sell or comercially use this content without written consent.   Copyright Complaints Bluu Media House respectes intellectual property of other organisations. If you believe you work has been copied in a way that constitutes copyright infringement, please email hello@bluumediahouse.com immediately so we can work together for a resolution.

Question 12

12 // Site Modifications

Accepted Answer

Bluu Media House reserves the right to make changes and modification to the site, products, services, packages, prices, policies, terms, conditions at any time. Your use of the site will be deemed as irrevocable acceptable of any revisions.